Tag Archives: soft skills

Make A Difference. We Can Help.

29 Oct

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Imagine your company’s best sales executive has been working hard to secure a new account for your company.   Strong training and development of this executive has led to a remarkable portfolio of closed deals and it’s clear another big client is just days from signing the dotted line.   However, when the potential client calls with a simple contract question, the polished sales executive is out of the office.  Still, the client needs an answer immediately.  The receptionist panics, placing the call on hold for an excessive amount of time before finally sending it on to someone unable to answer the question properly.   The client hangs up frustrated and dissatisfied.   The deal could be lost.  Just like that.

 At Fuller Communications, our goal has long been to make a difference for our clients.  Our full-circle approach to training has provided many businesses the opportunity to improve and build upon communication skills in order to move the needle on employee retention, client satisfaction and, ultimately, the company’s bottom line. 

However, much of the time, our training team comes to a boardroom table that’s made up primarily of upper level executives, sales staff or customer service agents.  And, while we’ve met great success with each of these audiences, it’s become clear to us that more can, and should, be done to achieve the greatest possible results for each and every business we touch.  

It is with this idea in mind that we developed Make a Difference™, a new program designed around your company’s mission and business plan.  Make a Difference consists of new skill sets and tools with which we teach your employees how to build relationships, gain trust and add value.  Equally important, Make a Difference is designed to be part of the company as whole. 

In fact, management plays a critical role at that start of our program, relaying to employees that the training to follow is aligned with the company’s mission, values and goals.  They acknowledge that the program is not a one-day, one-week or even a one-year lesson but instead an ongoing corporate initiative designed to teach individuals how to Make a Difference.  

We believe that responsible, results-driven training is more than executive training. 

A successful company is one in which each and every employee is trained, satisfied and invested in their day-to-day role. 

With that in mind, we teach the fundamentals required for successful personal communications in all business functions including learning styles, analyzing audiences and organizing presentations, delivering the message with conviction, running meetings and creating a dialogue. 

We believe we are unique in our abilities to provide a well-rounded, comprehensive program that will make a difference.

We are Fuller Communications.  Let us Make a Difference for your team.

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Hurry Up and Slow Down

2 Oct

For years now, communications in the workplace and in our personal lives have been firing on all cylinders.  Emails, texts, tweets, live video conferencing and more have led to a frenetic “now, now, now” mentality.   We receive a text and we reply immediately.   We fill even precious seconds of downtime with Outlook, Facebook, Words with Friends and Twitter.

I’ll admit it.  I see that little red dot on my Smart Phone, hovering over email and some cosmic force compels me… Must.  Click.  Button.   And, once opened, it’s difficult to sit back and leave my reply for another moment.    Instead, I shoot off a reply at the first opportunity, clearing one small task from an ever growing “to do” list.  It’s cyberspace tennis and we’re all just trying to ensure the ball lands in someone else’s court.

There’s no doubt that, at work and play, we are often blessed by this new ability to get our messages across quickly.  But, have we consequently lost the ability to provide thoughtful answers to the more important questions?   Are we putting important relationships at risk?  Do you know when to seek out a face-to-face meeting?  Do you know when to stop a text rally and pick up the telephone?

Clearly, there are times when we know to communicate more personally.   No one wants to be laid off by a boss, dumped by a girlfriend, or denied a raise over email. Email and text messages are ideal for succinct, clear, emotionless details sent between people with a mutual understanding of the relationship.   Sending a text or email allows us to focus on the “objective” of the message but not the human recipient.  There’s little room for relationship development, tone and emotional clarity in 140 characters or less.

The idea exists that showing emotion in the business world is a sign of weakness.   However, let’s keep these examples in mind.

  • Would you buy a car online?  Or, would you be more likely to buy it from a man who loved the vehicle so much that his eyes lit up when talking about a recent road trip?
  • Would you be more likely to help out a co-worker who walked into your office and humbly asked for assistance?  Or, would you help the one who asked over text message?
  • Would you be more motivated by the boss that looked you in the eye and gratefully shook your hand after a job well done?  Or, by the one who shot off an email later that night?

Think about it the next time you’re racing to get your message delivered.  There’s a time, a place and a need for speed in our lives.  But, there’s also great opportunity in taking the time to stop, think and put down the device.  Your message may not get there as quickly.  But, it might just get there more effectively.

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